Workster collaborates with a leading BPO player who is looking to recruit an Albania for a Digital Trust and Safety Specialist position fully remote anywhere in Bulgaria.
Your Role
- Provide outstanding client service across various communication channels, including phone, e-mail, chat, or ticketing systems.
- Identify and assess customer needs to ensure tailored support and resolution.
- Assist customers with general inquiries, product support, and troubleshooting.
- Strive to create positive and memorable customer experiences.
Your Requirements
- Language Proficiency: Fluency in both Albanian and English is essential.
- Communication Skills: Excellent verbal and written communication skills to effectively address and resolve customer inquiries.
- Adaptability: Willingness to learn and grow, even if you don’t have prior experience in a similar role.
- Customer Orientation: A proactive attitude toward problem-solving and customer satisfaction.
The Offer
- Comprehensive Training: Fully paid onboarding and training to equip you for success.
- Career Growth: Stable employment and development opportunities in a dynamic and international environment.
- Attractive Compensation: Competitive salary and performance-based incentives.
- Health Benefits: Additional health insurance coverage.
- Perks & Benefits: Access to over 50 benefits and services to suit your preferences.
- Supportive Environment: A positive and diverse workplace culture that encourages learning and collaboration.
- Relocation Package: Assistance for candidates moving to Bulgaria.
- Team-Building Activities: Fun and engaging projects to foster a sense of community and belonging.