Your Role

  • Provide outstanding client service across various communication channels, including phone, e-mail, chat, or ticketing systems.
  • Identify and assess customer needs to ensure tailored support and resolution.
  • Assist customers with general inquiries, product support, and troubleshooting.
  • Strive to create positive and memorable customer experiences.

Your Requirements

  • Language Proficiency: Fluency in both Albanian and English is essential.
  • Communication Skills: Excellent verbal and written communication skills to effectively address and resolve customer inquiries.
  • Adaptability: Willingness to learn and grow, even if you don’t have prior experience in a similar role.
  • Customer Orientation: A proactive attitude toward problem-solving and customer satisfaction.

The Offer

  • Comprehensive Training: Fully paid onboarding and training to equip you for success.
  • Career Growth: Stable employment and development opportunities in a dynamic and international environment.
  • Attractive Compensation: Competitive salary and performance-based incentives.
  • Health Benefits: Additional health insurance coverage.
  • Perks & Benefits: Access to over 50 benefits and services to suit your preferences.
  • Supportive Environment: A positive and diverse workplace culture that encourages learning and collaboration.
  • Relocation Package: Assistance for candidates moving to Bulgaria.
  • Team-Building Activities: Fun and engaging projects to foster a sense of community and belonging.