Workster is collaborating with a leading financial services company to recruit a Client Relations Coordinator for their office in Limassol, Cyprus. This role is ideal for professionals with a background in customer service or client relations, possessing strong organizational and analytical skills. If you are looking to advance your career and work on diverse projects, we encourage you to apply.

Your Responsibilities:

  • Performance Analysis: Regularly review and analyze team performance to ensure objectives are met and identify areas for improvement.
  • Procedure Adherence: Ensure adherence to procedures and performance standards within the client relations team.
  • Inquiry Assignment: Assign client inquiries or opportunities to appropriate team members based on availability and expertise.
  • Issue Resolution: Handle routine issues or requests (e.g., adjustments, discounts) within predefined monetary limits, ensuring resolutions align with company policies.
  • Client Records Management: Maintain accurate and up-to-date client records in the CRM system.
  • Reporting: Prepare and present regular reports on team performance and client statuses.
  • Training and Guidance: Provide training and guidance to team members on procedures and CRM tools.
  • Communication Monitoring: Monitor communication channels to ensure consistent performance and service quality across the team.
  • Process Implementation Support: Support the manager in implementing new initiatives and processes.
  • Client Case Analysis: Analyze client cases and provide innovative solutions to ensure client satisfaction and loyalty.
  • Team Environment Fostering: Foster a positive team environment to enhance collaboration, engagement, and morale.

Your Qualifications:

  • Language Proficiency: Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication. Proficiency in either Dutch or Hebrew (C1) would be considered an advantage.
  • Educational Background: Bachelor’s degree in Business, Marketing, Communications, or a related field.
  • Professional Experience: Minimum of 2 years of experience in customer service, client relations, or a similar role.
  • Technical Skills: Familiarity with CRM tools (experience with Salesforce is a plus) and basic Excel skills.
  • Organizational and Analytical Abilities: Strong organizational and analytical abilities.
  • Communication and Problem-Solving Skills: Excellent communication and problem-solving skills.
  • Personal Attributes: Creative, approachable, and responsible with a proactive attitude.
  • Rapport Building: Ability to build rapport with both team members and clients.
  • Self-Motivation: Self-motivated and able to work effectively under pressure.

The Offer:

  • Working Schedule: Monday – Friday, 9 AM – 7 PM, flexible to work 8-hour shifts.
  • Remuneration Package: Excellent remuneration package based on experience, skills, and performance.
  • Dynamic Team Environment: Be part of a dynamic international team with a positive and friendly atmosphere.
  • Professional Development: Guidance and tools to reach your career potential.
  • Health Insurance: Private health insurance.
  • Additional Benefits: Company discount card and sports activities.