Workster partners with a worldwide leader in vehicle mobility who is growing their dynamic Customer Service Team in Lisbon. This is a hybrid role with 2x per week in office on average.
Your Role
In this role, you’ll take charge of the overall customer service process of our customers in a variety in subjects.
- Inbound customer service dealing with customers from the United States;
- Resolving queries related to accounting, payments, any type of car rental services provided
- Acting in a professional manner in accordance with the brand policies
- Prioritizing customer satisfaction and problem-solving
- Being a team player and communicating any issues immediately
Your Qualifications
- Excellent English skills, written and spoken (C1 level)
- You have previous experience in customer service
- You possess exceptional written and verbal communication skills, with a problem-solving mindset
- You demonstrate outstanding communication and negotiation skills and have have a solution-focused working style,
- You are able to interact effectively with clients, insurance companies, and legal entities
- Additional EU languages are a plus
The Offer
- Excellent base salary
- Schedule from 15h-20h Monday – Sunday
- Fantastic benefits such as discounts for employees and private health insurance
- Transportation allowance (free Bolt vouchers)
- Hybrid working model in Lisbon (2x office per week) with no dress code
- Permanent Contract from day 1
- Participate in training programs designed for your personal growth and development