Workster is collaborating with a leading multinational technology business that is looking to recruit a Russian and Polish speaking Customer Support Agent for their office in Lisbon.
Your Role
- Communicate with customers using various channels (telephone, email and chat)
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms
Your Qualifications
- C1 level of Russian or Polish, with the other one being B2 at least
- B2 level of English (fluent)
- Previous experience in same / similar roles is mandatory
- Preferably with chat experience or good speed typing speed and usage of multiply tools in a contact center environment
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in a timely manner
- Ability to work independently, while being a team player at the same time.
The Offer
- Excellent remuneration package based on experience, skills and performance
- Schedule: 5 days a week covering line operating hours from Monday to Friday (fixed schedule)
- Life Insurance
- Be part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation