Workster is thrilled to collaborate with one of the world’s largest BPO companies to bring you an exciting career opportunity. Are you motivated to support business clients in a fast-paced digital banking environment? Do you excel in delivering outstanding customer service and have strong communication skills? Join us and be part of a team that’s reshaping financial services across Europe.
Your Responsibilities:
- Act as a first point of contact, handling inbound calls, chats, and emails from business customers regarding their accounts or POS devices.
- Assist with account verification, access issues, and transactions, ensuring smooth financial operations for clients.
- Provide support for payment and transfer queries, helping customers to verify or unblock accounts as needed.
- Address technical issues related to POS devices, including troubleshooting and ensuring brand visibility on customer receipts.
- Engage actively in complex issue resolution, following up on cases until they are resolved.
- Use various tools and platforms effectively, adapting to regularly updated processes and complex scenarios.
Your Requirements:
- Language skills at C1 level or higher in support language, with native-level fluency preferred.
- Strong proficiency in English (C1) to navigate training and internal communications.
- Flexibility in switching between multiple communication channels (calls, chat, email).
- Ability to adapt quickly to new information, tools, and processes in a fast-paced environment.
- Positive attitude towards handling complex issues and providing quality customer service.
- Experience is not strictly required but is considered an asset.
The Offer:
- Comprehensive support to ease your relocation to Greece, including covering flight tickets, hotel stays, and assistance with housing searches—all at no cost to you.
- Competitive monthly salary, along with two additional salaries annually.
- Health care benefits and access to a variety of discounts.
- Full training provided by certified trainers.
- Opportunities for professional development and growth.
- Participation in special events, community initiatives, and social responsibility activities.
- Free Greek language courses available online.
- Modern workspaces with relaxing break areas.
- Work for a company certified as a Great Place to Work, promoting diversity and equal opportunities for all, irrespective of gender, ethnicity, religion, culture, or age