Workster is excited to help you join our client’s team at one of the world’s most renowned technology companies. Are you passionate about providing top-notch technical support to business clients in a dynamic, fast-evolving tech environment? Do you thrive in solving complex problems and have a knack for clear and effective communication? Be part of a team that delivers innovative solutions and shapes the future of technology services globally.
Key Responsibilities:
- Respond to technical questions from Microsoft Business Customers.
- Collaborate to resolve or escalate issues, ensuring a positive customer experience.
- Keep stakeholders and customers informed about issue resolutions through clear communication.
- Document cases in internal systems and stay updated on Microsoft products and services.
- Manage customer inquiries across various communication channels.
- Provide advanced technical support, identifying and enhancing program efficiencies.
- Build strong business relationships by addressing questions and concerns promptly.
- Analyze root causes of issues, offer solutions, and maintain high customer satisfaction.
Your Requirements:
- Fluent in Czech.
- Strong English communication skills.
- Excellent written and verbal communication, soft skills, and problem-solving abilities.
- 2-3 years of helpdesk or system administration experience in medium to large businesses.
- Proficient with Microsoft Office products.
- Experience in business client support for B2B or B2C roles.
- Active listening skills to identify needs and provide value-added solutions.
- Technical expertise in Windows Operating Systems, networking, Microsoft productivity suite, Directory Services, Active Directory, and administration of Exchange, Outlook, SharePoint, Office Applications, Skype for Business, and Teams.
- Ability to adapt communication style to different customer profiles.
The Offer:
- Comprehensive support to ease your relocation to Greece, including covering flight tickets, hotel stays, and assistance with housing searches—all at no cost to you.
- Competitive monthly salary, along with two additional salaries annually.
- Health care benefits and access to a variety of discounts.
- Full training provided by certified trainers.
- Opportunities for professional development and growth.
- Participation in special events, community initiatives, and social responsibility activities.
- Free Greek language courses available online.
- Modern workspaces with relaxing break areas.
- Work for a company certified as a Great Place to Work, promoting diversity and equal opportunities for all, irrespective of gender, ethnicity, religion, culture, or age