Workster is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Czech-speaking Operations Customer Experts. For this role you will play a crucial role in supporting customers in Czech and English. By leveraging your product knowledge and communication skills.
Your Role
- Customer Assistance: Provide support via phone, email, and chat for inquiries about client products and services.
- Product Knowledge: Educate customers on the features, benefits, and optimal use of accessories.
- Technical Support: Guide users in connecting insulin pumps with smartphone applications for seamless integration.
- Problem Solving: Address customer inquiries empathetically, ensuring satisfaction and building trust.
- Issue Resolution: Escalate unresolved or complex issues to the appropriate teams for timely resolution.
- Collaboration: Work closely with local support teams and internal departments to resolve customer concerns.
- Documentation: Maintain detailed records of interactions in the SAP CRM system.
- Follow-Up: Conduct follow-up communications to enhance customer satisfaction and identify improvement areas.
Your Requirements
- Language Proficiency: Fluency in Czech and English (spoken and written).
- Communication Skills: Strong interpersonal and communication abilities to provide empathetic and clear guidance.
- Tech Savvy: Familiarity with smartphone applications and the ability to troubleshoot technical issues.
- Customer Orientation: A passion for helping others and ensuring a positive user experience.
- Adaptability: Eagerness to learn and excel in a dynamic, mission-driven environment.
The Offer
- Comprehensive Training: A fully paid 20-day training program covering product knowledge, customer management, and on-the-job learning.
- Career Growth: Opportunities for professional development and long-term career prospects.
- Competitive Compensation:
- Base salary plus holiday and Christmas bonuses.
- Meal allowance via a tax-exempt card.
- Health insurance from day one.
- Optional company-provided accommodation for the first 14 months.
- Flexible Work Environment: Rotational shifts between 07:00 and 22:00, ensuring work-life balance.
- Positive Culture: A supportive and collaborative workplace focused on innovation and making a difference.