Workster is partnering with a leading Outsourcing/BPO consultancy who is seeking to onboard an Danish Customer Service Representative for their Barcelona office. As a Customer Support Advisor, you will identify and understand the needs of international travellers and accommodation partners. You will mediate between both sides by listening, responding, and ensuring a consistently high level of customer service across email and phone interactions.

Your Role

  • As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs.
  • You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.
  • Clarifying inquiries about service, payment, and technical requirements, providing accurate information and following set processes, via email and phone.

Your Qualifications

  • Danish C2 level and advanced English
  • Excellent communication and interpersonal skills both written and spoken
  • User friendly PC skills: Office 365, CRM Database, and other internal platforms.
  • A problem-solving and solution-driven mentality
  • A positive, motivated mindset will help you deal with some tricky customer problems.
  • Goal-oriented work approach
  • An open mind to changing priorities and business processes.
  • Affinity with Accommodation Platforms
  • Experience within customer service or contact centre environments will be valued.
  • Availability to work from the office and from home (within 100km of the office)

The Offer

  • Feel Good – program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
  • Free private health insurance if interested when getting a permanent contract.
  • Flexible remuneration in nursery school transport if interested after the probation period.
  • A multicultural and international working environment
  • Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
  • Free coffee every day and free fruit once a week
  • Be part of an exciting industry leading department with great opportunities to learn and grow your career
  • 3 weeks of Initial training and continued personal coaching