Workster partners with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Experience Specialist to join their offices in Valencia and to support fintech product users.
Your Role
- Communicate with customers through various channels such as phone, email, chat and social media
- Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
- Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
- Identify and address customer needs to escalate internally to improve and/or develop processes
- Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
- Maintain customer satisfaction and retention through impactful customer experience
Your Qualifications
- Native in Dutch, both oral and written. Fluent in English (at least B2 level)
- A Bachelor’s degree and experience in finance is preferred
- Previous working experience in hospitality or other customer facing roles is a plus
- Excellent communication skills with the ability to listen and show empathy
- You thrive for teamwork and fun and are part of the community
- Flexible and able to work in a fast paced working environment
- Autonomous, able to work independently as well as part of a team
- Tech savvy and familiar with Google Suite, MS office and CRM tooling
- Customer-focused, always have the customer’s best interest in mind
The Offer
- Excellent remuneration package based on experience, skills and performance
- Health insurance
- Free lunch
- Spanish lessons
- Bootcamp twice a week
- Drinks every Friday
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential