Workster is collaborating with a leading provider of business communications solutions to recruit a Dutch-speaking Technical Support Specialist for their operations in Sofia, Bulgaria. This role is ideal for individuals with a strong technical aptitude and a passion for delivering exceptional customer service. If you are fluent in Dutch and eager to work in a dynamic environment, we encourage you to apply.

Key Responsibilities

  • Customer Assistance: Provide technical support to customers via phone, email, and chat, addressing inquiries related to AVAYA’s unified communications and contact center solutions.
  • Issue Resolution: Diagnose and resolve technical issues efficiently, ensuring a high level of customer satisfaction.
  • Product Expertise: Maintain up-to-date knowledge of AVAYA products and services to provide accurate information and support to customers.
  • Documentation: Accurately document customer interactions and technical issues in the system for future reference and analysis.
  • Team Collaboration: Work closely with team members and other departments to resolve complex issues and improve service quality.

Your Qualifications

  • Language Proficiency: Fluent in Dutch and English, with excellent verbal and written communication skills.
  • Technical Background: Previous experience in technical support or a related field is advantageous.
  • Problem-Solving Skills: Strong analytical abilities to diagnose and resolve technical issues effectively.
  • Customer Service Orientation: A commitment to providing exceptional customer service and maintaining professionalism in all interactions.
  • Adaptability: Comfortable working in a fast-paced environment and open to learning new technologies and processes.
  • Technical Proficiency: Familiarity with unified communications and contact center solutions is a plus.

The Offer

  • Competitive Salary: A remuneration package that reflects your experience and skills.
  • Dynamic Work Environment: Be part of an international team with a positive and inclusive culture.
  • Professional Development: Access to training and resources to support your career growth.
  • Health Benefits: Comprehensive health insurance coverage.
  • Relocation Assistance: Support for candidates moving to Sofia.