Workster is collaborating with a leading provider of business communications solutions to recruit a Dutch-speaking Technical Support Specialist for their operations in Sofia, Bulgaria. This role is ideal for individuals with a strong technical aptitude and a passion for delivering exceptional customer service. If you are fluent in Dutch and eager to work in a dynamic environment, we encourage you to apply.
Key Responsibilities
- Customer Assistance: Provide technical support to customers via phone, email, and chat, addressing inquiries related to AVAYA’s unified communications and contact center solutions.
- Issue Resolution: Diagnose and resolve technical issues efficiently, ensuring a high level of customer satisfaction.
- Product Expertise: Maintain up-to-date knowledge of AVAYA products and services to provide accurate information and support to customers.
- Documentation: Accurately document customer interactions and technical issues in the system for future reference and analysis.
- Team Collaboration: Work closely with team members and other departments to resolve complex issues and improve service quality.
Your Qualifications
- Language Proficiency: Fluent in Dutch and English, with excellent verbal and written communication skills.
- Technical Background: Previous experience in technical support or a related field is advantageous.
- Problem-Solving Skills: Strong analytical abilities to diagnose and resolve technical issues effectively.
- Customer Service Orientation: A commitment to providing exceptional customer service and maintaining professionalism in all interactions.
- Adaptability: Comfortable working in a fast-paced environment and open to learning new technologies and processes.
- Technical Proficiency: Familiarity with unified communications and contact center solutions is a plus.
The Offer
- Competitive Salary: A remuneration package that reflects your experience and skills.
- Dynamic Work Environment: Be part of an international team with a positive and inclusive culture.
- Professional Development: Access to training and resources to support your career growth.
- Health Benefits: Comprehensive health insurance coverage.
- Relocation Assistance: Support for candidates moving to Sofia.