Workster is partnering with a leading European BPO to hire enthusiastic Finnish-speaking individuals for their growing Team, working from Sofia.
You will be supporting customers of a worldwide giant in the Fintech industry.
Your Role
- Help our users with any issues they might have via phone, email and chat
- Customer Care on Money transfer transactions
- Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
- Work with a passionate team of customer-friendly colleagues from an international background.
Your Qualifications
- Fluency in Finnish language for daily communication with customers
- Ability to relocate to Sofia or based there
- Good command of English (B1 or similar) for training and internal communication
- Basic understanding of iOS and Android OS use/features
- Demonstrating empathy
- Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player
- Result-oriented with personal performance
- Friendly and outgoing personality
- Looking for a long-term employment.
- Very stable job and career development opportunities
- Attractive salary
- Schedules 40h per week in between 09h-21h
- Part-time is possible
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses