Workster is partnering with a global leader in the sports betting and gaming industry to find a Customer Support Specialist to join their team. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about providing top-notch customer service. If you have excellent communication skills, problem-solving abilities, and an interest in the sports industry, this is an exciting opportunity for you!
Your Role:
- Provide customer assistance via incoming calls, live chat, email, and social media channels.
- Offer timely and effective solutions for account setup, verification, sign-in issues, financial matters, and technical concerns.
- Act as a knowledgeable consultant, guiding customers in the sports betting and gaming industry.
- Quickly and efficiently respond to customer inquiries, complaints, and comments across multiple communication platforms.
- Build long-term relationships with customers through open and interactive communication.
- Deliver outstanding service to ensure customer satisfaction while adhering to company policies and procedures.
- Offer insights and recommendations to improve internal processes and customer experience.
Your Qualifications:
- Language Proficiency: Fluent in flemish, with strong written and verbal communication skills.
- Customer Service Experience: Prior experience in customer support, preferably within the sports betting, gaming, or online entertainment sector.
- Technical Skills: Comfortable navigating digital platforms and troubleshooting common user issues.
- Soft Skills: Strong problem-solving abilities, adaptability, and a proactive approach to customer service.
The Offer:
- Competitive salary with performance-based incentives.
- Opportunities for career growth in an expanding global company.
- Comprehensive training to develop industry knowledge and enhance skills.
- Engaging and dynamic work environment within a leading company in the gaming industry.