Workster is partnering with a global leader in the sports betting and gaming industry to find a Customer Support Specialist to join their team. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about providing top-notch customer service. If you have excellent communication skills, problem-solving abilities, and an interest in the sports industry, this is an exciting opportunity for you!

Your Role:

  • Provide customer assistance via incoming calls, live chat, email, and social media channels.
  • Offer timely and effective solutions for account setup, verification, sign-in issues, financial matters, and technical concerns.
  • Act as a knowledgeable consultant, guiding customers in the sports betting and gaming industry.
  • Quickly and efficiently respond to customer inquiries, complaints, and comments across multiple communication platforms.
  • Build long-term relationships with customers through open and interactive communication.
  • Deliver outstanding service to ensure customer satisfaction while adhering to company policies and procedures.
  • Offer insights and recommendations to improve internal processes and customer experience.

Your Qualifications:

  • Language Proficiency: Fluent in flemish, with strong written and verbal communication skills.
  • Customer Service Experience: Prior experience in customer support, preferably within the sports betting, gaming, or online entertainment sector.
  • Technical Skills: Comfortable navigating digital platforms and troubleshooting common user issues.
  • Soft Skills: Strong problem-solving abilities, adaptability, and a proactive approach to customer service.

The Offer:

  • Competitive salary with performance-based incentives.
  • Opportunities for career growth in an expanding global company.
  • Comprehensive training to develop industry knowledge and enhance skills.
  • Engaging and dynamic work environment within a leading company in the gaming industry.