Workster partners with a leading multinational technology business that is looking to recruit French-speaking Customer Support Agents for their Team in Lisbon. You will be supporting a worldwide leading American consulting firm.
Your Role
- Comply with the company’s policies and procedures to meet statutory, quality
and business requirements within the overall strategy and objectives. - Customer relationship management and digitized processing of Mercer customer contacts, focused on health insurance.
- Answer inbound calls and written communication within guidelines/goals
established by the client and contact center management - Be a first point of contact to handle and resolve cases from policy holders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits
- Complete daily tasks as allocated in an efficient and timely manner
- Maintain accuracy and security of customer information on the database
- Identify and escalate issues appropriately
- Compose thoughtful and accurate messages or customize prepared responses
to customer emails - Research information and solve problems using available resources
- Monitor and control numerous concurrent tasks in tandem
Your Qualifications
- C2 in French, both oral and written
- English is not mandatory, but an advantage
- Previous experience in same / similar roles is highly desired
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time.
The Offer
- Excellent remuneration package based on experience, skills and performance
- fantastic shifts with colleagues covering line opening hours from Monday to Friday, 07h – 17:30h / Santos Office
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Transportation allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
- And many others!