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WFH, Portugal

German Customer Expert

Workster supports a leading BPO player in the industry in their pursuit to increase their German-speaking Customer Service Team 100% remotely based in Portugal. Join our client’s team, a leader in lighting solutions for professionals, consumers, and the Internet of Things. Their innovative, energy-efficient products, systems, and services enhance light quality, making lives safer, businesses more productive, and cities more livable. Be part of a company dedicated to transforming spaces and improving lives through cutting-edge lighting technologies!

Your Role

  • Handle technical customer contacts for various products via phone, email, chat, and social messaging channels.
  • Provide clear and practical information within set parameters, addressing questions about procedures and services.
  • Assist users with pre-sales inquiries, general questions, and technical support issues.
  • Respond to inbound customer requests and document relevant case information.
  • Appropriately manage and escalate customer issues to higher support tiers.
  • Collaborate with other technicians to resolve or properly close help tickets.
  • Manage an individual ticket queue and follow management direction, providing feedback as needed.

Your Qualifications

  • C1 level of German and good English skills (B2)
  • Based in Lisbon or willing to relocate
  • Stable profile with stable job history (not frequent job hopping).
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving skills and patience when dealing with users.
  • Experience with website builders or content management systems is a plus.
  • Ability to work independently and manage multiple tasks efficiently.

The Offer

  • Competitive base salary and benefits
  • Fantastic relocation package to one of Europe’s most prestigious and “in” cities
  • Private health insurance
  • Enrich your CV by working for a major worldwide brand
  • Multicultural Team

Benefits

  • Accommodation provided
  • Close to the beach
  • Fantastic commission
  • Flight costs reimbursed
  • Progressive company culture
  • Sunny weather
  • Work Remotely

What we do

Apply & Shine

Show us what makes you stand out! Check out our international openings and apply today - it takes one minute.

Let's Connect

Congratulations! We'd love to get to know you better. If your profile matches our openings you can expect a contact from us within 48h to explore your experiences and aspirations.

Connect with the Employer

Your chance to shine! Engage directly with the employer. We'll assist you in preparing for the interview so you can put your best foot forward.

You're In! Welcome Aboard

Congratulations, you've got the job! We'll guide you through onboarding and potential relocation for a smooth start. This process aims to make the journey to your new career professional, engaging and focused on finding the right match for you

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