Workster is partnering with a leading provider of digital marketing technology and services for SMEs and freelancers, to find a German-speaking Customer Advisor. This role is perfect for individuals passionate about customer support and digital marketing solutions. If you have excellent communication skills and an interest in helping small businesses grow in the digital space, this opportunity is for you!
Your Role:
- Respond to customer inquiries professionally and efficiently within established timeframes.
- Develop and maintain in-depth technical knowledge of Bee Digital’s products and services.
- Identify when queries should be escalated to a senior team member or another department.
- Manage and respond to customer correspondence through various communication channels.
- Log and track all customer interactions accurately following internal procedures.
- Maintain and update administrative records related to customer interactions.
Your Qualifications:
- Language Proficiency: Native or fluent in German (C1 level) with strong written and spoken English (B2 level or higher).
- Customer Service Experience: Previous experience in customer support, digital services, or a related field is preferred.
- Technical Skills: Ability to quickly learn and understand digital marketing tools and platforms.
- Soft Skills: Strong problem-solving abilities, excellent communication skills, and a customer-focused approach.
The Offer:
- Career Growth Opportunities – Work in a company that values internal progression and offers ongoing professional development.
- Innovative & Dynamic Environment – Be part of a forward-thinking company at the forefront of digital marketing technology.
- Supportive Team Culture – Join a diverse, multicultural team where collaboration and knowledge sharing are highly encouraged.
- Comprehensive Training – Receive thorough onboarding and continuous learning to ensure success in your role.
- Work-Life Balance – Enjoy a structured schedule in a professional yet flexible work setting.
- Employee Wellbeing – Be part of a company that prioritizes a healthy work culture with various employee engagement initiatives.