Workster is partnering with a leading global customer experience provider to recruit German-speaking Customer Sales & Support Specialists for an exciting international project in Portugal.

In this role, you will support customers throughout their post-sales journey while also contributing to inbound sales opportunities. You will assist customers via phone, email, and chat, ensuring a high-quality customer experience while helping drive customer satisfaction and business growth.

This is a full-time work-from-home opportunity based anywhere in Portugal, offering the flexibility to work remotely while being part of a dynamic and multicultural international team.

Your Role

  • Handle incoming customer requests via phone, email, and chat
  • Deliver high-quality customer service for post-sales inquiries, including deliveries, warranties, refunds, and order-related questions
  • Provide inbound sales support, promoting products and identifying opportunities to increase customer value
  • Manage and follow up on customer orders and requests, ensuring all required information is accurately recorded in CRM systems
  • Update customers proactively on case progress and resolutions to maximize customer satisfaction
  • Resolve issues efficiently while meeting service level agreements (SLAs)
  • Collaborate with internal teams to deliver a seamless customer experience
  • Contribute to achieving quarterly sales goals while maintaining excellent service quality

Your Qualifications

  • Native or fluent German (C1-C2 level) with good English skills
  • Strong communication skills with a customer-oriented mindset
  • Problem-solving attitude and ability to think quickly under pressure
  • Empathetic, patient, and professional when handling customer concerns
  • Detail-oriented with strong follow-up skills
  • Tech-savvy and comfortable using multiple systems and tools
  • Previous experience in customer service is preferred
  • Previous experience in sales is a plus, but not mandatory
  • Ability to multitask in a fast-paced environment

The Offer

  • Full-time remote position — work from anywhere in Portugal
  • Monday to Saturday schedule (including public holidays)
  • Rotational shifts between 08:00 and 19:00
  • 2 days off per week: Sunday + 1 rotational day
  • Paid training and structured onboarding
  • Opportunity to work in a multicultural environment with colleagues from over 29 nationalities
  • Dynamic and youthful work culture with genuine career growth opportunities
  • International work environment with exposure to leading global industries such as technology, e-commerce, telecommunications, and financial services
  • Full support from Workster throughout the recruitment process