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Work From Home, Portugal

German-speaking Customer Service Expert (Cruise Lines)

Workster supports a leading BPO player in the industry in their pursuit to increase their German-speaking Customer Service Team for a leading Cruise Line company worldwide.

They are as the leader in Europe, South America, the Gulf region and Southern Africa, and the fastest-growing global cruise brand with a strong presence in the Caribbean, North America and the Far East markets. They are dedicated to making each of our cruises a voyage of discovery and unforgettable emotions for every guest, and offer an enriching, immersive and safe cruise experience.

Your Role

  • Taking Inbound calls
  • Sell cruises packages
  • Cross-Sell or Upsell cruises packages and associated products
  • Customer support for post-booking and booking management
  • Support travel agents with bookings and booking management
  • Support customer with information about a range of questions like destination, boats, documentations, prices etc.

Your Qualifications

  • C1 level of German
  • Good English skills (B2)
  • Based in Lisbon or willing to relocate
  • previous CS / BPO experience is an advantage
  • good PC skills
  • fast decision-maker, with positive outlook
  • be available to work flexible hours and days

The Offer

  • Competitive base salary and benefits
  • Work fully remote from anywhere in Portugal
  • Private health insurance
  • Great Schedule – Monday to Friday: 08:00h – 18:00h, Saturday and Sunday 08:00h – 17:00h
  • Enrich your CV by working for a major worldwide brand
  • Multicultural Team

Benefits

  • Close to the beach
  • Multicultural Team
  • Start immediately!
  • Sunny weather
  • Work Remotely

What we do

Apply & Shine

Show us what makes you stand out! Check out our international openings and apply today - it takes one minute.

Let's Connect

Congratulations! We'd love to get to know you better. If your profile matches our openings you can expect a contact from us within 48h to explore your experiences and aspirations.

Connect with the Employer

Your chance to shine! Engage directly with the employer. We'll assist you in preparing for the interview so you can put your best foot forward.

You're In! Welcome Aboard

Congratulations, you've got the job! We'll guide you through onboarding and potential relocation for a smooth start. This process aims to make the journey to your new career professional, engaging and focused on finding the right match for you

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