Workster is partnering with a leading company to find a German-speaking Quality Analyst to join their team. This role is ideal for individuals who are detail-oriented, analytical, and passionate about maintaining high-quality service standards. If you have experience in quality analysis and want to contribute to a dynamic and customer-focused environment, this is a great opportunity for you!

Your Role:

  • Conduct regular quality audits and evaluations to maintain high service standards.
  • Provide detailed feedback and coaching to enhance customer interactions.
  • Participate in team meetings to analyze performance metrics and identify improvement areas.
  • Stay updated on process changes and ensure clear communication across teams.
  • Join calibration sessions to align on quality standards and best practices.
  • Handle transactions as needed to support smooth operations.
  • Generate reports and dashboards to monitor trends and improvement efforts.
  • Drive initiatives to enhance customer experience while ensuring compliance with policies.
  • Contribute to achieving both short-term and long-term process goals.
  • Ensure the consistent achievement of quality and customer satisfaction (CSAT) targets.

Your Qualifications:

  • Language Proficiency: Fluent in German (B2 or above), with strong written and spoken English (B2 level or higher).
  • Experience: Minimum 2 years in a quality analysis role or similar position within a service environment.
  • Analytical Skills: Strong listening, problem-solving, and critical-thinking abilities.
  • Communication Skills: Excellent verbal and written communication, with the ability to engage effectively with different teams.
  • Attention to Detail: Highly meticulous and committed to maintaining accuracy.
  • Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint) at an intermediate level.

The Offer:

  • Dynamic & Creative Work Environment – Be part of an engaging team that values collaboration and innovation.
  • Career Development – Access the tools, training, and guidance needed to reach your full professional potential.
  • Team Culture – Enjoy a warm and supportive team atmosphere, including fun events and social activities.
  • Comprehensive Benefits – Private health insurance to support your well-being.