Workster is partnering with a leading company to find a German-speaking Quality Analyst to join their team. This role is ideal for individuals who are detail-oriented, analytical, and passionate about maintaining high-quality service standards. If you have experience in quality analysis and want to contribute to a dynamic and customer-focused environment, this is a great opportunity for you!
Your Role:
- Conduct regular quality audits and evaluations to maintain high service standards.
- Provide detailed feedback and coaching to enhance customer interactions.
- Participate in team meetings to analyze performance metrics and identify improvement areas.
- Stay updated on process changes and ensure clear communication across teams.
- Join calibration sessions to align on quality standards and best practices.
- Handle transactions as needed to support smooth operations.
- Generate reports and dashboards to monitor trends and improvement efforts.
- Drive initiatives to enhance customer experience while ensuring compliance with policies.
- Contribute to achieving both short-term and long-term process goals.
- Ensure the consistent achievement of quality and customer satisfaction (CSAT) targets.
Your Qualifications:
- Language Proficiency: Fluent in German (B2 or above), with strong written and spoken English (B2 level or higher).
- Experience: Minimum 2 years in a quality analysis role or similar position within a service environment.
- Analytical Skills: Strong listening, problem-solving, and critical-thinking abilities.
- Communication Skills: Excellent verbal and written communication, with the ability to engage effectively with different teams.
- Attention to Detail: Highly meticulous and committed to maintaining accuracy.
- Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint) at an intermediate level.
The Offer:
- Dynamic & Creative Work Environment – Be part of an engaging team that values collaboration and innovation.
- Career Development – Access the tools, training, and guidance needed to reach your full professional potential.
- Team Culture – Enjoy a warm and supportive team atmosphere, including fun events and social activities.
- Comprehensive Benefits – Private health insurance to support your well-being.