Workster is partnering with a leading company to find a German-speaking Team Lead to join their dynamic team. This role is ideal for professionals with strong leadership skills who thrive in a service-oriented environment. If you have experience in team management, operational efficiency, and customer service excellence, this is a great opportunity to make an impact!
Your Role:
- Lead, mentor, and develop a high-performing team to ensure exceptional service delivery.
- Drive operational efficiency and maintain adherence to service level agreements (SLAs).
- Monitor and manage team performance, ensuring high productivity and quality standards.
- Implement and oversee process improvements to enhance efficiency and customer satisfaction.
- Conduct regular team meetings to provide updates, address concerns, and reinforce key focus areas.
- Handle client queries and complaints, ensuring prompt and effective resolutions.
- Collaborate with cross-functional teams, including Recruitment, Training, HR, and Quality, to support team growth and development.
- Maintain operational reports, analyze performance trends, and provide data-driven insights.
- Identify training needs and support coaching initiatives to develop team skills.
Your Qualifications:
- Language Proficiency: Fluent in German (B2 or above), with strong written and spoken English (B2 level or higher).
- Experience: Over 2 years of experience as a Team Lead in a service-oriented environment.
- Leadership Skills: Strong people management, mentoring, and team development abilities.
- Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint).
- Analytical & Problem-Solving Skills: Ability to assess situations, make data-driven decisions, and resolve challenges efficiently.
- Collaboration & Stakeholder Management: Experience working with vendors or external partners is a plus.
- Time Management: Ability to manage multiple tasks and prioritize key initiatives effectively.
- Proactive Mindset: Self-motivated with a solution-oriented approach to challenges.
The Offer:
- Exciting Growth Opportunities – A leadership role in a fast-paced and innovative environment.
- Supportive & Collaborative Team Culture – Work with a dynamic and creative team that fosters professional and personal growth.
- Career Development – Access to training, mentoring, and resources to help you reach your full potential.
- Engaging Work Environment – Regular team events, networking opportunities, and a positive workplace atmosphere.
- Comprehensive Benefits Package – Private health insurance to support your well-being.