Workster partners with a major player in international outsourcing to reinforce their Barcelona Team with German speakers. We are looking for Technical Support Advisors for a Service Desk role.
Your Role
- Provide 1st level support to the client workers
- Handling of IT requests or issues via phone, mail and chat or via self-service portal
- Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM service management system including their categorization and prioritization of IT issues and requests
- To be accessible and provide a first resolution rate by using internal knowledge databases.
- Cooperate with client’s 2nd level service organizations and external service providers
- Provide support to client’s employees in the operation of user systems and peripheral devices
Your Qualifications
- C1 or above German skills
- Very good English language skills
- Experience in 1st – or 2nd level IT support, ideally in larger environments, is an advantage
- Good IT knowledge, especially of Windows 10, Office 365 and MS Teams
- Good knowledge in troubleshooting hardware and software
- Analytical approach to complex issues
- Experience in ITSM ticket systems (ideally in ServiceNow)
- Knowledge of processes according to ITIL V4 good to have
- High customer and service orientation
- High sense of responsibility
- Reliable and systematic way of working
- Willingness to learn and develop technical and soft skills
- Willingness to work shifts
- High motivation and willingness to work in a global team
The Offer
- Excellent base salary and benefits
- Relocation bonus as well as seniority bonuses after 6 and 12 months
- Opportunity to work in a multicultural team
- Vibrant and sunny working location in one of the coolest cities in the world
- Growth progression opportunities
- Three shift patterns – 6h-14h, 8h-17h and 11h-19h