Workster is collaborating with a leading BPO company to recruit a German-speaking Service Desk Agent for their office in Timișoara, Romania. This position is ideal for individuals with strong problem-solving abilities and a passion for delivering excellent customer service. If you’re fluent in German and eager to work in a dynamic environment, we encourage you to apply.
Your Role
- System Monitoring: Oversee and promptly address system and application issues to ensure seamless operations.
- Multichannel Support: Deliver assistance through various platforms, including phone, email, and chat, during rotating shifts.
- Issue Troubleshooting: Conduct initial diagnostics to identify and resolve technical problems.
- Routine Maintenance: Adhere to established protocols for regular system upkeep and updates.
- User Assistance: Address user inquiries and support requests efficiently.
- Collaboration: Work closely with advanced support teams to escalate and resolve complex issues.
- Performance Tracking: Monitor help desk metrics to assess and enhance service quality.
- Operating System Support: Resolve basic issues related to operating systems.
- Application Configuration: Manage application setups and address network-related concerns.
Your Qualifications
- Language Proficiency: Fluent in German (B2 level or above), with strong written and spoken English (B2 level or higher).
- Customer Focus: Ability to understand and fulfill customer needs while aligning with business goals.
- Analytical Skills: Strong abilities in dissecting and organizing complex situations.
- Technical Proficiency: Familiarity with MS Office Suite and a basic understanding of network concepts.
- Attention to Detail: Commitment to accuracy in all tasks.
- Problem-Solving: Effective critical thinking and problem-resolution skills.
- Stakeholder Management: Ability to address diverse stakeholder needs and negotiate effective solutions.
- Team Collaboration: A collaborative approach to achieving team goals.
- Technical Background: Experience in telecommunications or related fields is advantageous.
- Experience: 0-2 years in customer support or service roles.
- Network Tools Familiarity: Knowledge of network management tools (e.g., NMS, OSS) is a plus.
- Adaptability: Comfortable working in fast-paced, customer-facing environments.
- Learning Agility: Quick to learn new technologies and adapt to evolving tools and systems.
The Offer
- Work Schedule: Rotating shifts from Monday to Friday, totaling 40 hours per week.
- Dynamic Team Environment: Join a creative and positive team with a friendly atmosphere.
- Career Development: Access to guidance and tools to help you reach your professional potential.
- Team Spirit: Experience a warm team environment with engaging events.
- Health Benefits: Private health insurance to support your well-being.