Workster is collaborating with one of the worldwide leading BPO companies for their key location in Bulgaria. We are looking to strengthen their German-speaking Operation for one of the biggest providers of business communications, specifically unified communications (UC), contact center (CC), and services (world leader in IP telephony). We’re looking for a Telecommunications Engineer to join our Support team. This is a hybrid role based in Sofia.

Your Role

  • Support the software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systems;
  • Support the how to and technical questions from Customer for entire range of client products  serviced in the queue;
  • Utilize voice, e-mail and chat channels for customer assistance
  • Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available.
  • Functional understanding of different operating systems and platforms

Your Qualifications

  • Good communication skills in German and English, both written and verbal;
  • Interest in Networking and Linux;
  • Strong troubleshooting and analytical skills;
  • Experience with VoIP is an advantage;
  • Customer oriented and pro-active team player;
  • Route and Switch familiarity is a plus;
  • Telecommunications knowledge or education is considered an advantage.

The Offer

  • Fantastic base salary for the market reality
  • Outstanding shifts, Mo-Fr, 10h-18h
  • Enrichen your CV by working for a worldwide leading player of the industry
  • Paid 2 month training which will specialize your knowledge
  • Career development opportunities in a multinational company