Workster is collaborating with one of the worldwide leading BPO companies for their key location in Bulgaria. We are looking to strengthen their German-speaking Operation for one of the biggest providers of business communications, specifically unified communications (UC), contact center (CC), and services (world leader in IP telephony). We’re looking for a Telecommunications Engineer to join our Support team. This is a hybrid role based in Sofia.
Your Role
- Support the software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systems;
- Support the how to and technical questions from Customer for entire range of client products serviced in the queue;
- Utilize voice, e-mail and chat channels for customer assistance
- Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available.
- Functional understanding of different operating systems and platforms
Your Qualifications
- Good communication skills in German and English, both written and verbal;
- Interest in Networking and Linux;
- Strong troubleshooting and analytical skills;
- Experience with VoIP is an advantage;
- Customer oriented and pro-active team player;
- Route and Switch familiarity is a plus;
- Telecommunications knowledge or education is considered an advantage.
The Offer
- Fantastic base salary for the market reality
- Outstanding shifts, Mo-Fr, 10h-18h
- Enrichen your CV by working for a worldwide leading player of the industry
- Paid 2 month training which will specialize your knowledge
- Career development opportunities in a multinational company