Workster partners with a major player in international outsourcing to reinforce their Barcelona Team with German speakers. We are looking for Technical Support Advisors for a Service Desk role.

Your Role

  • Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal
  • Provide support to client’s employees in the operation of user systems and peripheral devices
  • Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM system including their categorization and prioritization of IT issues and requests
  • Be accessible and provide a first resolution rate by using internal knowledge databases
  • Cooperate with client’s 2nd level service organizations and external service providers.

Your Qualifications

  • Have a proficient or bilingual level of German and advanced English
  • Experience in 1st or 2nd level IT support, ideally in a large company environment
  • Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software
  • Have an analytical approach to complex issues
  • Have experience in ITSM ticket systems (ideally in ServiceNow)
  • Knowledge of processes according to ITIL V4 good to have
  • Have high customer and service orientation and high sense of responsibility
  • Have a reliable and systematic way of working
  • Are willing to learn and develop technical and soft skills
  • Have high motivation and willingness to work in a global team.

 

The Offer

  • Excellent remuneration package based on experience, skills and performance
  • Full paid training on the company and the project you’ll be working on
  • Career development programs, specialized courses, and language classes
  • Dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Work schedule: Monday to Sunday from 09 AM – 06 PM (39 hours a week)
  • Office in the centre of Barcelona