- Excellent work opportunity in a dynamic leading multinational company;
- Investment in training and personal development;
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
- Health Insurance;
- Free language courses, sport activities and organized events;
- Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
Workster partners with a leading multinational BPO company to find a Greek-speaking First Line Manager to lead a Greek Team for a giant in the beauty products industry out of their office in Porto.
Your Role
- Ensuring the team’s development, monitoring and evaluation;
- Motivating the team;
- Managing the team daily, according to internal policies;
- Ensuring the accomplishment of the Key Performance Indicators;
- Developing action plans for continuous improvement.
Your Qualifications
- Fluent English (C1) and Greek (native)
- Bachelor’s degree in a related field or equivalent work experience
- Proven experience in team leadership, preferably in a BPO or tech company environment
- Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
- Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
- Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams
- Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
- Solid experience in contact centre, understands contact centre business, trends and sales.
The Offer