Italian Customer Care Specialist

Workster is partnering with a technology BPO business which is looking to recruit an Italian-speaking Customer Care Specialist.

Your Role

• Provide assistance to e-commerce platform customers through various channels as assigned (phone calls, emails, or chat).
• Diagnose customer issues, address complaints, offer solutions or alternatives, and guide users within established timeframes.
• Review and moderate the quality of content.
• Utilize cheat sheets, guides, and protocols learned during training.
• Strive to ensure customer satisfaction by delivering professional support.
• Recognize when a case needs escalation to another department.
• Work collaboratively with colleagues or teams on more complex issues.
• Maintain detailed records of actions and resolutions in a CRM system.

Your Qualifications

• Proficient in Italian at C1 level, both spoken and written, with strong English skills (minimum B2 level).
• Excellent communication skills: precise, efficient, and respectful.
• Strong problem-solving abilities and critical thinking.
• At least one year of verifiable experience in customer communication (via email and phone).
• Adaptable, resourceful, and able to handle stressful situations with composure.
• Familiarity with social media platforms.
• Solid knowledge of PC-based software and internet tools (e.g., Microsoft Office, web-based applications).

The Offer