Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for a leading online technology solutions company.

Their educational software suite offers tools and services designed for schools and homeschools to enhance collaboration, streamline instruction, and ensure safe learning environments.

Your Role

  • Make daily outbound calls and send emails to decision-makers, quickly build rapport, assess needs, and close sales.
  • Explain the product’s solutions and value proposition to businesses across various sectors, demonstrating how they meet client needs.
  • Execute outbound prospecting campaigns to engage prospective customers interested in evaluating the software.
  • Develop and lead outbound campaigns from idea generation through initial pitch, pipeline qualification, and deal closure.
  • Lead and contribute to team projects aimed at improving our sales process.
  • Develop and codify best practices and sales workflows for interactions with prospects.
  • Achieve or exceed monthly sales quotas.
  • Contact existing customers to pitch new ancillary products or increase their usage of current products.
  • Troubleshoot minor technical setup issues or escalate them to relevant teams.

Your Qualifications

  • C1 level of Italian
  • Good English skills (B2)
  • Based in Lisbon or willing to relocate
  • previous CS / BPO experience is an advantage
  • good PC skills
  • fast decision-maker, with positive outlook
  • be available to work flexible hours and days

The Offer

  • Competitive base salary and benefits
  • Great schedules – Mo-Fr 09h-18h
  • Fantastic relocation package to one of Europe’s most prestigious and “in” cities
  • Private health insurance
  • Enrich your CV by working for a major worldwide brand
  • Multicultural Team
  • Modern office in an excellent location in Lisbon