Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for a leading online technology solutions company.
Their educational software suite offers tools and services designed for schools and homeschools to enhance collaboration, streamline instruction, and ensure safe learning environments.
Your Role
- Make daily outbound calls and send emails to decision-makers, quickly build rapport, assess needs, and close sales.
- Explain the product’s solutions and value proposition to businesses across various sectors, demonstrating how they meet client needs.
- Execute outbound prospecting campaigns to engage prospective customers interested in evaluating the software.
- Develop and lead outbound campaigns from idea generation through initial pitch, pipeline qualification, and deal closure.
- Lead and contribute to team projects aimed at improving our sales process.
- Develop and codify best practices and sales workflows for interactions with prospects.
- Achieve or exceed monthly sales quotas.
- Contact existing customers to pitch new ancillary products or increase their usage of current products.
- Troubleshoot minor technical setup issues or escalate them to relevant teams.
Your Qualifications
- C1 level of Italian
- Good English skills (B2)
- Based in Lisbon or willing to relocate
- previous CS / BPO experience is an advantage
- good PC skills
- fast decision-maker, with positive outlook
- be available to work flexible hours and days
The Offer
- Competitive base salary and benefits
- Great schedules – Mo-Fr 09h-18h
- Fantastic relocation package to one of Europe’s most prestigious and “in” cities
- Private health insurance
- Enrich your CV by working for a major worldwide brand
- Multicultural Team
- Modern office in an excellent location in Lisbon