Workster partners with a leading BPO/outsourcing company who is seeking to hire Italian Customer Service Experts to join their Team in Lisbon.
Your Role
- Primary Responsibilities
- Respond promptly and professionally to customer inquiries and issues via
phone, email. - Provide accurate and detailed information about drone products, features, and
specifications. - Assist customers with product setup, troubleshooting, and usage guidance.
- Diagnose and resolve technical issues related to drones, remote controllers,
software, and accessories. - Process customer orders, returns, and exchanges.
- Track and update customers on the status of their orders.
- Stay informed about the latest drone models, software updates, and industry
trends. - Provide product recommendations based on customer needs and preferences.
Your Qualifications
- A very high level of Italian (spoken and written) (C1)
- A high level of English
- You are very well organized and have excellent interpersonal skills
- You can put yourself in our customers’ shoes, analyze their problems and offer them individual solutions
- You know how to work within a team, you are easy going
- You adjust quickly to new environments, and you can follow procedures and deal with deadlines
The Offer
- Excellent base salary
- Great relocation package if needed with flight reimbursement and accommodation benefits
- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program – Free, confidential, and impartial guidance and support
- Employee Benefits Club – a wide range of exclusive perks and rewards as a valued member of our organization
- Option to sign-up for Discounted Private Health Insurance
- Performance Bonus + End of Contract Bonus
- And many others!