Workster is working with a leading international BPO with great employee satisfaction ratings to find a Macedonian-speaking Team Leader.

Your Role

  • Conduct thorough content analysis to swiftly detect and address any breaches of community standards, terms of service, and legal obligations, guiding content moderators in maintaining adherence.
  • Offer constructive feedback and personalized coaching to content moderators, empowering them to enhance their performance and uphold consistency in moderation decisions throughout the team.
  • Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency, driving continuous improvement initiatives.
  • Collaborate closely with Operations, Training, and Product Development teams to streamline moderation processes, optimize tools, and foster synergies across departments for enhanced effectiveness.
  • Keep abreast of industry trends, best practices, and regulatory changes concerning content moderation, proactively proposing adjustments to policies and procedures to ensure ongoing compliance and operational excellence.

Your Qualifications

  • Fluent English (C1) and Macedonian (C1), must be able to read and speak the language with an emphasis on great grammar skills
  • Bachelor’s degree in a related field or equivalent work experience
  • Proven experience in team leadership, preferably in a BPO or tech company environment
  • Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation
  • Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
  • Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
  • Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams
  • Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
  • Experience with machine learning-based moderation tools and technologies will be considered as an advantage.

The Offer

  • Good remuneration package based on experience, skills and performance
  • Shifts within 24/7 hours of operation
  • Relocation support
  • Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
  • A dynamic and creative team with a positive and friendly atmosphere
  • Good work environment – the employer can show off great reviews from their employees
  • Guidance and tools to reach your full potential.