Workster is partnering with a leading company to find a German-speaking Operations Manager to join their team. This role is ideal for experienced professionals with a strong background in operations management, leadership, and strategic planning. If you excel in optimizing processes, driving performance, and leading cross-functional teams, this is an exciting opportunity for you!

Your Role:

  • Oversee program performance by monitoring and optimizing SLAs and KPIs.
  • Drive efficiency improvements across multiple departments, including Recruitment, Training, Quality, HR, IT, and Finance.
  • Implement quality control measures while fostering collaboration and strong team relationships.
  • Lead strategic initiatives and process enhancements to achieve operational excellence.
  • Contribute to business development efforts, including proposals and long-term strategic planning.
  • Manage and support Team Leaders and Associates, ensuring consistent performance and productivity.
  • Conduct regular client and stakeholder reviews (daily, weekly, and quarterly) to ensure transparency and goal alignment.
  • Forecast and plan for routine operations, peak periods, and sales opportunities.
  • Deliver exceptional customer service, ensuring client needs are met and satisfaction remains high.

Your Qualifications:

  • Language Proficiency: Fluent in German (B2 or above) with strong English (B2 level or higher) communication skills.
  • Education: Bachelor’s or Master’s degree in a relevant field (preferably technical).
  • Experience:
    • 3+ years in an operations-related role, ideally within a service desk, telecommunications, or contact center environment.
    • 1-2 years of experience in a managerial or leadership position.
  • Industry Knowledge: Experience in online retail or similar sectors is a plus.
  • Strategic & Operational Skills: Ability to think strategically while implementing practical, hands-on solutions.
  • Leadership & Problem-Solving: Strong leadership, communication, and analytical abilities to drive business success.

The Offer:

  • Exciting Leadership Role – Take ownership of a growing operation and drive strategic improvements.
  • Cross-Departmental Collaboration – Work closely with multiple teams to optimize efficiency and processes.
  • Career Growth & Development – Access mentoring, leadership training, and continuous professional development opportunities.
  • Supportive & Engaging Work Culture – Be part of a dynamic and innovative team with a strong focus on teamwork.
  • Comprehensive Benefits Package – Private health insurance and a workplace that values employee well-being.