Workster is collaborating with a leading B2B solutions provider to recruit a Sports Support Specialist fluent in Polish and English for their operations in Sofia, Bulgaria. This role is ideal for individuals passionate about sports and dedicated to delivering exceptional customer service. If you are enthusiastic, communicative, and eager to assist sports enthusiasts, we encourage you to apply.

Your Role

  • Customer Interaction: Engage with customers through various channels, including phone, email, and chat, to address inquiries related to sports products and services.
  • Issue Resolution: Identify and resolve customer issues efficiently, ensuring a high level of satisfaction.
  • Product Knowledge: Maintain up-to-date knowledge of sports products and services to provide accurate information to customers.
  • Feedback Management: Collect and relay customer feedback to relevant departments to contribute to continuous improvement.
  • Team Collaboration: Work closely with team members to achieve performance targets and uphold service standards.

Your Qualifications

  • Language Proficiency: Fluent in Polish and English, with excellent verbal and written communication skills.
  • Customer Service Experience: Previous experience in customer support or a related field is advantageous.
  • Passion for Sports: A strong interest in sports and familiarity with various sports products and services.
  • Problem-Solving Skills: Ability to think critically and resolve customer issues effectively.
  • Adaptability: Comfortable working in a dynamic environment and open to learning new processes and systems.
  • Technical Proficiency: Basic computer skills and the ability to navigate multiple systems simultaneously.

The Offer

  • Competitive Salary: A remuneration package that reflects your experience and skills.
  • Dynamic Work Environment: Be part of an international team with a positive and inclusive culture.
  • Professional Development: Access to training and resources to support your career growth.
  • Health Benefits: Comprehensive health insurance coverage.