Workster partners with a leading Online Casino Gaming Company who is seeking to onboard Swedish, Danish and Finnish Customer Service Advisors to their offices in Tal-Pietà.

Your Role

  • Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations.
  •  Identify and support players in any difficulties they might encounter.
  •  Provide explanations to customers about products/site/policies/ promotions, etc.
  •  Update customer account/details with necessary information when needed.
  •  Understand, guide, and support players in Responsible Gambling
  •  Collaborate with our Fraud and payments team in customer queries.
  •  Understand AML and report any suspicious activity.

 

Your Qualifications

  • Native Swedish, Danish or Finnish speaker
  • C1 English level
  • Be flexible and willing to work on a shift basis.
  • Have experience working with customers, listening to their needs, and providing the best solutions.
  • Be an excellent listener, have an empathic approach and take pride in giving an excellent service to our players.
  • You have exceptional organisation skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner).
  • You are detail oriented with the ability to handle stressful situations while maintaining a positive attitude.
  • Be an individual who is open to constructive feedback.
  • Be a team player that can also work independently.
  • If you are passionate about Customer Service, have a genuine interest in iGaming, and want to learn more this position could be for you. No iGaming experience – No problem, we will teach you everything!

The Offer

  • Private health insurance
  • Free breakfast and lunch
  • Wellness allowance
  • Birthday leave
  • Company and Team building events.
  • Relocation package to Malta including flight and 2 weeks of accommodation.
  • And much more!

Shift Info  

  • Day Shifts:
    We have 5 days in and 3 days off and on the 9th week we have 5 days in and 2 off.
    1 week of early shifts (starting at 7.00 – 8.00 or 9.00). 1 week of mid shifts (starting between 10.00 and 13.00) and 1 week of late shifts (starting at 15.00).10 hours per shift, including 1 hour break.
  • Night Shifts:
    Work hours per shift (which hours/how many): 11hrs (excl lunch break 1hr)
    Shift rotations (days working/days off): 4 working shifts followed by 4 days off