Workster is collaborating with a leading B2B solutions provider to recruit a Serbian-speaking Team Lead – Surveillance Operations for their gaming studios in Belgrade, Serbia. This role is ideal for professionals with a strong background in surveillance within the iGaming industry, coupled with leadership experience. If you are detail-oriented, technically proficient, and possess excellent analytical skills, we encourage you to apply.

Your Role

  • Incident Analysis: Examine and validate reported incidents promptly, preparing comprehensive reports for potential disciplinary actions or staff evaluations.
  • System Evaluation: Conduct thorough analyses of systems and equipment to identify deviations from established standards, ensuring the integrity of gameplay.
  • Surveillance Operations: Manage security and surveillance systems, continuously monitoring activities to uphold high security standards.
  • Software Testing: Perform both routine and advanced testing of software systems to identify bugs or defects, collaborating with QA teams to optimize system performance.
  • Documentation: Create and maintain detailed reports and logs, documenting activities, incidents, and test results to ensure transparency and proper record-keeping.
  • Activity Monitoring: Oversee physical premises and online platforms to detect suspicious activities, ensuring swift reporting of violations and seamless operation of security systems.
  • System Assessment: Regularly evaluate the performance of surveillance systems, providing recommendations for improvements based on performance data.

Your Qualifications

  • Language Proficiency: Native or fluent in Serbian (C1 level), with strong written and spoken communication skills, along with fluency in English.
  • Experience: At least 2 years in a leadership or surveillance operator role within the iGaming or live products industry.
  • Technical Skills: Strong proficiency in operating and maintaining surveillance software, video monitoring consoles, and security devices.
  • Analytical Abilities: Excellent skills in detecting deviations and suspicious activities in both roulette wheels and online gaming environments.
  • Flexibility: Willingness to work various shifts, including 8-hour shifts and weekends, as required by business needs.
  • Software Proficiency: Competent in Microsoft 365 for reporting, communication, and document management.
  • Technical Analysis: Experience in the technical analysis and calibration of roulette wheels to ensure accurate gaming operations.
  • Surveillance Technology Familiarity: Knowledge of advanced surveillance technologies and tools for optimal system performance.

The offer

  • Competitive Compensation: An attractive remuneration package based on experience, skills, and performance.
  • Dynamic Work Environment: Be part of a dynamic international team with a positive and friendly atmosphere.
  • Career Development: Access to guidance and tools to reach your full career potential.
  • Performance Bonuses: Opportunities to earn bonuses based on performance.
  • Health Benefits: Private health insurance to support your well-being.
  • Wellness Perks: Complimentary gym membership to promote a healthy lifestyle.