Workster partners with a leading BPO company which is looking to recruit for Russian or English-speaking Team Manager to join their their team in Riga.

Your Role

  • Provide guidance, mentorship, and career development opportunities to team members
  • Lead the team by enhancing skills in problem-solving, critical thinking, analytics, and technical areas
  • Establish clear objectives and collaborate with team members to develop effective strategies for achieving results
  • Oversee projects that involve quantitative analysis, industry research, and development initiatives
  • Identify actionable insights and make recommendations through clear and effective communication
  • Ensure consistent quality and productivity across all channels, maintaining performance according to service level metrics
  • Quickly adjust to shifts in workflows, processes, procedures, and product features

Your Qualifications

  • Fluent in Russian or English (at least C1 level), both written and oral
  • Significant experience in a complex, fast-paced environment
  • At least 2 years of relevant experience in managing teams
  • Strong analytical and creative problem-solving abilities
  • Excellent written and verbal communication skills
  • Passion for delivering outstanding customer service
  • Proven ability to manage multiple tasks and prioritise effectively
  • High level of integrity demonstrated in both personal and professional settings
  • Willingness to work rotating shifts

The Offer 

  • Competitive salary and benefits package
  • Opportunity for professional growth within a leading BPO company
  • Collaborative and inclusive work environment
  • Modern office space
  • And many more!