Workster is partnering with a leading European BPO to hire a enthusiastic Turkish-speaking Player Support Specialist for their growing Team, working from Sofia. You will be providing gaming support via email for a number of fantastic games – Clash Royal, HayDay, Clash of Clans, Boom Beach, Braw Stars.
Your Role
- Review user-generated back-office information to ensure compliance with established policies
- Take prompt and appropriate action on information that violates guidelines or poses risks
- Stay updated on internal policies to ensure accurate implementation
- Identify and analyse patterns to proactively address potential risks
Your Qualifications
- Fluent in Turkish (C1)
- B2 or higher English language skill
- Eligibility to work in Bulgaria (work permit, EU / Shengen citizenship)
- Knowledge of pop culture, global events, and culture of the market(s) you are serving
- High attention to detail
- Ability to defend decisions and provide context in thought process
- Ability to identify patterns in behaviour that can be leveraged for improved decision-making
- Strong organizational and time management skills to deal with shifting priorities and high volumes of work
- Experience investigating fraud, spam, or other types of inappropriate information is an asset
- Fully paid training and very competitive base salary
- Stable job and career development opportunities
- Monday-Sunday from 07h-00h schedule, only 40h per week, 8h per day
- Private Health Insurance
- You are working for a worldwide leading company in a multicultural team
- Relocation package for candidates outside of Bulgaria