Workster partners with a leading multinational technology business that is looking to recruit French-speaking Customer Support Agents for their Team in Lisbon. You will be supporting a worldwide leading American consulting firm.

Your Role

  • Comply with the company’s policies and procedures to meet statutory, quality
    and business requirements within the overall strategy and objectives.
  • Customer relationship management and digitized processing of Mercer customer contacts, focused on health insurance.
  • Answer inbound calls and written communication within guidelines/goals
    established by the client and contact center management
  • Be a first point of contact to handle and resolve cases from policy holders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits
  • Complete daily tasks as allocated in an efficient and timely manner
  • Maintain accuracy and security of customer information on the database
  • Identify and escalate issues appropriately
  • Compose thoughtful and accurate messages or customize prepared responses
    to customer emails
  • Research information and solve problems using available resources
  • Monitor and control numerous concurrent tasks in tandem

Your Qualifications

  • C2 in French, both oral and written
  • English is not mandatory, but an advantage
  • Previous experience in same / similar roles is highly desired
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Ability to work independently, while being team player at the same time.

The Offer

  • Excellent remuneration package based on experience, skills and performance
  • fantastic shifts with colleagues covering line opening hours from Monday to Friday, 07h – 17:30h / Santos Office
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Meal allowance
  • Transportation allowance
  • Private health insurance
  • Yearly performance bonus
  • Relocation allowance and assistance in finding accommodation
  • And many others!