Workster partners with a leading B2B solution provider who are looking to recruit a Head of Workforce Management & BI for their brand new offices in Bucharest.

Your Role

  • Develop and implement workforce management strategies, policies, and procedures to meet business objectives
  • Forecast staffing needs to ensure operational demands are met with the right talent
  • Manage scheduling processes using tools like UKG – Virtual Roster, Pit Manager, and Turnstiles software
  • Monitor workforce data, identify trends, and recommend improvements in staffing and shift patterns
  • Collaborate with internal departments to align workforce management with business goals
  • Lead, coach, and motivate workforce management and business intelligence teams
  • Provide regular reports on staffing, labor costs, overtime, and employee satisfaction to senior management
  • Manage the workforce management budget efficiently
  • Drive continuous improvement and best practices across workforce management processes
  • Develop and implement training programs for the workforce management team
  • Build productive relationships with senior leaders and external partners
  • Ensure compliance with company policies and standards and report any violations.

Your Qualifications

  • Minimum of 3 years of experience in same / similar role – dedicated workforce management experience (WFM Manager, etc)
  • Proficiency in English (C1). Knowledge of Romanian will be considered as an advantage
  • Bachelor’s Degree preferred or equivalent experience in a relevant field
  • Advanced skills in Microsoft Office tools (Excel, Word, PowerPoint, Outlook)
  • Proven leadership experience managing high-performing teams
  • Strong decision-making and interpersonal skills
  • Familiarity with Romanian Labor law
  • Experience in iGaming or Live Casino is a plus but not required.

The Offer

  • Excellent remuneration package based on experience, skills, and performance
  • Be part of a dynamic international team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Comprehensive benefits including private health insurance, daily office meals, weekly therapeutic massage, welness subscription card, and a quarterly bonus
  • Career development opportunities with continuous growth and improvement within a leading international tech company
  • Comprehensive training following high industry standards
  • Friendly and supportive work environment
  • Exceptional growth opportunities within an international company
  • And many more!