Workster is partnering with a major European financial institution to recruit dedicated and service-oriented Customer Advisors. This is an exciting opportunity to support one of Germany’s leading banks by assisting private and business clients with their inquiries. If you are fluent in German and looking for a hybrid role in Athens, this position offers long-term development in a secure and reputable sector.

As a German-Speaking Customer Advisor in Athens, you will handle inbound calls and assist customers with a range of banking-related inquiries. You will identify customer needs, provide accurate information, and maintain professionalism in every interaction.

Your Role

  • Manage incoming calls and provide clear, efficient support.
  • Identify and assess customer needs to deliver appropriate solutions.
  • Build trusted relationships through effective communication.
  • Offer accurate and complete information using internal tools.
  • Meet individual and team performance goals.
  • Maintain records of customer interactions and process documentation.
  • Comply with communication procedures, policies, and security standards.

Your Qualifications

  • Native or near-native German language proficiency.
  • Strong communication skills, including active listening and adaptability.
  • Previous experience in customer support or a client service role is a plus.
  • Proficient computer skills; knowledge of MS Office is beneficial.
  • Fast learner with strong multitasking and organizational skills.
  • Team player with a commitment to service excellence.
  • Willingness to work on rotating shifts, including weekends and holidays.

The Offer

  • Hybrid work model: 30% of working time spent on-site in Athens (remote work not fully supported).
  • Full-time: 8 hours per day, 5 days per week, with part-time options also available.
  • Private health and life insurance from day one, including dental and vision care.
  • Daily cash bonus for hybrid/office work: €3 net per day during the first year and €6 net per day after 12 months.
  • Welcome bonus: €100 per month for the first 12 months.
  • Performance bonus: up to 10% based on KPIs.
  • Anniversary bonus: €500.
  • Free access to the company gym.
  • Fixed working hours for mothers with children under 2 years.