Workster is partnering with a leading global customer experience provider to recruit German-speaking Customer Support Specialists for an on-site role in Braga.

In this position, you will support a digital services platform focused on helping small and medium-sized businesses grow their presence online. You will play a key role in maintaining customer satisfaction and ensuring smooth communication across digital channels.

Your Role

  • Support customers via email and chat, ensuring clear and professional communication
  • Manage customer expectations regarding products and digital services
  • Provide information about services, assist with orders, account changes, and cancellations
  • Handle customer inquiries and gather details related to complaints
  • Prepare, maintain, and review customer files and documentation
  • Ensure accuracy and efficiency in all administrative and support tasks
  • Deliver a high level of customer satisfaction in every interaction

Your Qualifications

  • Fluent German (C1/C2) with good English skills
  • Previous experience in customer support or administrative roles is an advantage
  • Strong written communication skills (email/chat-focused role)
  • Attention to detail and organizational skills
  • Comfortable working with digital tools and systems
  • Customer-oriented mindset with problem-solving abilities
  • Ability to work in a structured and process-driven environment
  • Team player with a proactive attitude

The Offer

  • Full-time, on-site position in Braga
  • Schedule: Monday to Friday: 07:00 – 16:00
  • Paid training and onboarding
  • Health insurance: Available from day one (with employee contribution) Fully covered after 6 months of contract
  • Stable work environment within an international company
  • Opportunity to gain experience in digital services and SME support
  • Career growth opportunities within a global organization