Workster is partnering with a leading global customer experience company to recruit a Dutch-speaking Customer Service Representative for an international gaming project based in Larnaca, Cyprus.

This is an exciting opportunity to join a fast-paced customer support team assisting players with account inquiries, platform navigation, and technical troubleshooting. You’ll play a key role in delivering an outstanding customer experience while supporting users in the Dutch market.

Your Role

  • Deliver high-quality customer support via email, chat, and other communication channels
  • Assist customers with account-related inquiries and platform navigation
  • Troubleshoot technical issues and provide effective solutions
  • Resolve customer concerns professionally while ensuring a positive customer experience
  • Accurately document customer interactions and case resolutions
  • Escalate complex issues to the appropriate internal teams when required
  • Follow company procedures, quality standards, and data security policies
  • Contribute to maintaining high customer satisfaction and service quality

Your Qualifications

  • Native-level fluency in Dutch
  • Good command of English
  • Previous experience in customer service, technical support, or a contact center environment is an advantage
  • Strong communication and problem-solving skills
  • Good computer literacy and ability to navigate multiple systems
  • Customer-focused mindset with excellent attention to detail
  • Ability to work efficiently in a fast-paced environment
  • Team player with a positive attitude and willingness to learn

The Offer

  • Office-based position in Larnaca, Cyprus
  • Full-time employment
  • Monday to Friday schedule
  • Rotating shifts between approximately 09:00 and 19:30
  • Comprehensive onboarding and paid training
  • International and multicultural working environment
  • Career development opportunities within a global organization
  • Modern office facilities and supportive team culture
  • Opportunity to work on an exciting international gaming project