Workster is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Service Representatives in Lisbon for an international role in the online advertising and digital services industry. This on-site position focuses on supporting small and medium-sized businesses that use self-service digital advertising solutions to grow their online presence.

You will work in a structured, international environment, supporting business clients across multiple communication channels while developing your experience in the digital advertising space.

Your Role

  • Support small and medium-sized business clients via phone, email, and chat.
  • Assist with account setup, product usage, and general troubleshooting.
  • Provide pre- and post-support for self-service digital advertising products.
  • Guide clients on how to use tools effectively to improve their online campaigns.
  • Identify recurring issues and trends affecting multiple clients.
  • Share customer feedback and product insights to support continuous service improvement.

Your Qualifications

  • Fluency in Dutch, both spoken and written, with good English skills for internal communication.
  • Comfortable working with digital tools and online platforms.
  • A customer-oriented mindset with clear and professional communication.
  • Ability to work independently and manage client issues effectively.
  • Previous customer service experience is an advantage, ideally in a support or contact center environment.
  • Willingness to work rotational shifts, including evenings and weekends.
  • High school diploma or equivalent.

The Offer

  • Full-time, on-site position in Lisbon with a Portuguese employment contract.
  • Paid training with structured onboarding and continuous support.
  • Relocation assistance for candidates moving to Portugal, including accommodation support.
  • Competitive compensation package, including holiday and Christmas allowances.
  • Meal allowance and health insurance from day one.
  • 40-hour work week on a rotational schedule and 22 days of paid annual leave.
  • Long-term career opportunities in an international working environment.