Workster is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position on the Night Shift, with working hours scheduled between 22:00 and 07:00, Monday to Sunday.

Your Role

  • Support customers across multiple communication channels
  • Resolve billing, invoicing and account access enquiries
  • Troubleshoot platform and product-related issues
  • Guide customers on using products and features effectively
  • Deliver timely, accurate and high-quality customer support

Your Qualifications

  • Fluent English, written and spoken
  • Strong interest in AI and new technologies
  • Excellent communication and problem-solving skills
  • Customer-focused and comfortable troubleshooting issues
  • Previous customer service or technical support experience is an advantage
  • Comfortable working in a fast-paced and technology-driven environment
  • Availability to work Night Shifts scheduled between 22:00 and 07:00

The Offer

  • Night Shift: working hours scheduled between 22:00 and 07:00
  • Additional compensation for night work: 25% from 22:00–00:00 and 06:00–07:00, and 50% from 00:00–06:00, subject to the applicable conditions
  • Competitive salary package + performance bonus
  • Meal allowance
  • Holiday and Christmas allowances
  • Private health and dental insurance
  • 22 days of annual leave
  • Comprehensive initial training
  • Professional development and career growth opportunities
  • International working environment in Lisbon
  • Opportunity to work closely with cutting-edge AI technology