Workster partners with a leading Outsourcing/BPO consultancy that is seeking to onboard a Technical Support Representative for FinTech platform, to join their their team in Porto, Portugal.

Your Role

  • Provide technical support in French (for customers) and English (for developers) via chat and voice channels
  • Troubleshoot and resolve product-related issues using MySQL
  • Collaborate with team members and escalate complex issues to the development team when necessary
  • Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
  • Act as a bridge between customers and developers, communicating technical details clearly and effectively.

Your Qualifications

  • Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)
  • Strong understanding of MySQL
  • Knowledge / familiarity with Postman will be considered as an advantage
  • Available to work in shift rotation – Monday to Friday, 07:00 AM to 07:00 PM
  • High school degree or equivalent (or higher)
  • No prior work experience required, but a solid knowledge of MySQL is essential
  • Knack for technology and providing outstanding customer support
  • Ability to attend 2 week of office based training in Porto (accommodation support during training period provided).

The Offer

  • Full-time on-site position in Porto
  • 40-hour work week with 8-hour days and 1-hour lunch break
  • Paid annual leave and public holidays with compensatory days if working on holidays
  • Competitive salary package including meal allowance, holiday, and Christmas bonus
  • Health insurance from day one
  • Paid training and structured onboarding for the role
  • Career development opportunities in technical customer support
  • International and multicultural work environment
  • Full support from Workster throughout the recruitment and onboarding process