Workster partners with a leading Outsourcing/BPO consultancy that is seeking to onboard a Technical Support Representative for FinTech platform, to join their their team in Portugal, fully remote from anywhere.

Your Role

  • Provide technical support in French (for customers) and English (for developers) via chat and voice channels
  • Troubleshoot and resolve product-related issues using MySQL
  • Collaborate with team members and escalate complex issues to the development team when necessary
  • Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
  • Act as a bridge between customers and developers, communicating technical details clearly and effectively.

Your Qualifications

  • Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)
  • Strong understanding of MySQL
  • Knowledge / familiarity with Postman will be considered as an advantage
  • Available to work in shift rotation – Monday to Friday, 07:00 AM to 07:00 PM
  • High school degree or equivalent (or higher)
  • No prior work experience required, but a solid knowledge of MySQL is essential
  • Knack for technology and providing outstanding customer support
  • Ability to attend 2 week of office based training in Porto (accommodation support during training period provided).

The Offer

  • Fully remote from anywhere in Portugal
  • Competitive remuneration package
  • Guidance and tools to reach your full potential
  • Ability to work remotely, from comfort of your home
  • Monthly performace bonus
  • Work from Home monthly allowance
  • Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
  • And many others!