Workster is partnering with a leading global customer experience company to recruit French-speaking Customer Travel Advisors for an international business travel project based in Porto, Portugal.

If you have experience in customer service and a passion for travel, this is an exciting opportunity to join a team supporting business travelers across the globe. You will assist customers with their travel arrangements while ensuring a seamless, efficient, and professional experience through an innovative corporate travel platform.

Your Role

  • Provide customer support via phone, email, and chat in French and English
  • Assist business travelers with booking, modifying, and cancelling travel arrangements
  • Provide accurate information about travel services, destinations, and company policies
  • Resolve customer inquiries and complaints efficiently, escalating complex cases when necessary
  • Maintain and update customer records within the CRM system
  • Collaborate with internal teams to ensure fast and effective issue resolution
  • Collect customer feedback and contribute to continuous service improvements
  • Deliver a professional and personalized customer experience throughout every interaction

Your Qualifications

  • Native-level fluency in French
  • English proficiency at C1 level
  • Minimum 2 years of customer service experience, preferably within the travel or hospitality industry
  • High School Diploma (12th grade or equivalent)
  • Excellent written and verbal communication skills
  • Strong organizational and problem-solving abilities
  • Comfortable working with CRM systems and multiple digital tools
  • Adaptable, flexible, and able to thrive in a fast-paced environment
  • Customer-focused mindset with strong attention to detail

The Offer

  • Office-based position in Porto, Portugal
  • Comprehensive onboarding and paid training
  • Relocation support for candidates moving from outside Portugal, including accommodation in a shared apartment for up to 12 months
  • Health insurance from day one of employment (upon completion of the required local registration)
  • Meal allowance
  • Stable employment with long-term career development opportunities
  • Modern, multicultural, and supportive working environment
  • Opportunity to work on an innovative business travel platform serving international corporate clients