Workster is collaborating with a leading multinational technology company to recruit a French-speaking Customer Support Agent for their office in Lisbon. The selected candidate will provide support to customers holding premium memberships on a popular streaming platform.

Your Role

  • Engage with customers via multiple communication channels, including phone, email, and chat.
  • Deliver exceptional service to ensure customer satisfaction and maintain professionalism.
  • Address customer complaints, propose solutions, and resolve issues within specified timeframes.
  • Diagnose customer problems, troubleshoot effectively, and provide actionable resolutions.
  • Escalate issues to appropriate departments or senior representatives when necessary.
  • Work collaboratively with other team members to resolve and close support tickets efficiently.
  • Accurately document actions, categorize cases, and flag potential bugs for the engineering team.
  • Keep all relevant job-related administrative documents updated and maintained.

Your Qualifications

  • Native or fluent proficiency in French (spoken and written) and a strong command of English (minimum B2 level).
  • At least 1 year of experience in customer support, ideally within a contact center environment.
  • Outstanding verbal and written communication skills, capable of simplifying technical concepts for non-technical users.
  • Resourceful, adaptable, and calm under pressure, with excellent problem-solving skills.
  • Proven ability to meet deadlines with minimal supervision while maintaining high-quality results.
  • Strong ability to work independently yet remain an effective team collaborator.

The Offer

  • Competitive salary package tailored to experience, skills, and performance.
  • Opportunity to join a creative and dynamic team in a positive and supportive environment.
  • Access to training, tools, and guidance to maximize professional potential.
  • Meal allowance provided for all working days.
  • Rotational shift schedule from Monday to Friday, 8:00 AM to 6:00 PM.
  • Transportation allowance to support daily commutes.
  • Comprehensive private health insurance coverage.
  • Annual performance-based bonus.
  • Relocation support, including assistance in finding suitable housing.