Workster is partnering with a leading customer service provider to recruit a German-speaking Customer Support Specialist for an on-site role in Sofia, Bulgaria.

This position offers the chance to join a dynamic, diverse team where you will assist customers via voice, chat, and email, providing timely and effective support for a variety of inquiries. It’s an excellent opportunity for someone looking to work in a fast-paced environment with growth potential.

Your Role

  • Provide exceptional customer service via voice, chat, and email
  • Ensure accurate and timely resolution of customer issues, maintaining professionalism at all times
  • Handle escalated cases with diplomacy and empathy, ensuring customer satisfaction
  • Multitask and work across multiple systems simultaneously to resolve inquiries
  • Work collaboratively with colleagues to enhance the overall customer experience
  • Deliver high-quality solutions, ensuring the best possible outcome for the customer

Your Qualifications

  • Fluent in German and English, both spoken and written
  • Completed high school diploma
  • Previous experience in call center, customer service, or BPO (training is provided)
  • Strong problem-solving and logical thinking skills
  • Ability to work in a fast-paced environment while managing multiple tasks
  • Positive, solution-oriented mindset and a customer-focused attitude
  • Multitasking skills and the ability to handle multiple systems and browser tabs
  • Team player with the ability to work in a multicultural environment

The Offer

  • Very competitive salary
  • Performance bonus starting from the 3rd month
  • Health and dental insurance
  • Food vouchers
  • Transportation allowance
  • Co-financed sports card
  • Taxi vouchers for late-night shifts
  • Fully paid training from day one
  • Night shift extra pay (10:00 PM – 6:00 AM, in compliance with government laws)
  • Above-standard social benefits
  • Great opportunity for career growth and development within the company