Workster is partnering with a leading international customer experience provider to recruit German-speaking Customer Support Advisors for a telecommunications project in Bulgaria.

This is a remote position within Bulgaria, combining customer service, technical troubleshooting, and light sales. You’ll support German-speaking customers with their mobile services, billing questions, and technical issues while identifying opportunities to recommend suitable additional products.

Important: While the role is remote, candidates must be available to complete 1 week of on-site nesting in Varna after the initial remote training period. The role operates Monday to Friday, 40 hours per week, with rotating shifts between 09:00 and 19:00.

Your Role

  • Support German-speaking customers via phone and email
  • Resolve technical, billing, and general service enquiries
  • Handle complaints professionally and ensure timely resolution
  • Troubleshoot customer issues and escalate more complex cases when necessary
  • Accurately document customer interactions and relevant information
  • Identify opportunities to recommend and cross-sell suitable products and services
  • Deliver a consistently high-quality customer experience while meeting performance standards

Your Qualifications

  • German C1
  • English B1 or above
  • High school diploma or equivalent
  • Excellent communication and problem-solving skills
  • Customer-focused and comfortable handling complaints
  • Interest in troubleshooting and technical support
  • Previous customer service or contact centre experience is an advantage, but not required
  • Based in Bulgaria or willing to relocate

The Offer

  • Remote working model within Bulgaria, with only 1 week of mandatory on-site nesting in Varna
  • Indefinite employment contract
  • Competitive salary plus performance bonus
  • Uncapped sales bonus, averaging approximately €200/month
  • Relocation package for eligible EU citizens, including transportation reimbursement and a €260/month accommodation allowance for the first 3 months
  • Meal allowance
  • Private health insurance
  • Multisport and/or Coolfit card
  • Access to an online learning platform
  • Monday to Friday schedule – weekends off
  • Comprehensive training and long-term career development opportunities