Workster is partnering with a global customer experience provider in Portugal to recruit a German-speaking E-commerce Advisor for a growing international digital commerce platform.

This is an excellent opportunity to join a dynamic, global team focused on ensuring a safe and trusted online marketplace for buyers, sellers, and content creators alike.

As a Service & Delivery Advisor, you’ll provide front-line support to users and partners, ensuring a seamless experience across order processing, delivery support, and platform assistance.

Your Role

  • Handling inquiries from customers, sellers, and creators via chat, email, and phone
  • Identifying the root cause of issues and delivering appropriate, high-quality resolutions
  • Logging interactions and feedback using internal knowledge tools
  • Escalating high-risk or complex cases to the relevant teams
  • Collaborating with internal departments to ensure full resolution of cases
  • Proactively identifying recurring problems and suggesting improvements
  • Building trust and strong relationships with sellers to foster platform loyalty
  • Supporting ad-hoc tasks or projects as needed

Your Qualifications

  • Native or C2-level fluency in German, with good command of English (B2 level or higher)
  • Excellent communication and problem-solving skills
  • Customer-oriented mindset with a calm and professional demeanor
  • Attention to detail and ability to follow processes
  • Comfortable working in a dynamic, fast-paced environment
  • Prior experience in e-commerce, content moderation, or customer service is an advantage
  • Basic computer skills and ability to learn internal tools quickly

The Offer

  • Full-time permanent position (40 hours/week)
  • Daytime shift schedule (08:00–17:00)
  • Fully paid training included from the first day of contract
  • Multicultural team environment and modern office in Lisbon
  • Ongoing development and career growth opportunities
  • Relocation support available, including assistance with travel and accommodation
  • Access to private health and dental insurance
  • Monthly meal allowance and bonus programs
  • Paid annual leave, public holidays, and additional benefits according to Portuguese labor law