Workster is partnering with a global leader in customer experience and technology solutions to recruit a Dutch-speaking Customer Service Representative in Lisbon, Portugal, for an insurance-related project. In this role, you will help customers manage their insurance policies, handle inquiries, process claims-related requests, and make policy changes while ensuring a smooth and professional customer experience.

This is an excellent opportunity to join a multicultural team and work in a fast-paced, supportive environment, with clear opportunities for career advancement.

Dutch-Speaking Customer Service Representative in Lisbon – Insurance Support

Key Responsibilities

  • Handle incoming customer calls and chats regarding their insurance policies.
  • Process service requests in the client’s policy administration system.
  • Compose and send responses to emails and letters, including contract documents and policy information.
  • Carry out indexation and electronic archiving using internal document management tools.
  • Manage policy change requests, including updates to payment methods.
  • Assist customers with claim submissions and policy cancellations.
  • Maintain high service quality and meet client-specific performance targets.

Requirements for Dutch-Speaking Insurance Customer Service Jobs in Lisbon

Requirements

  • Native-level fluency in Dutch (C2) and proficient English skills (B2).
  • Previous customer service experience is considered an advantage.
  • Strong written and verbal communication skills.
  • A professional, diplomatic, and solution-oriented approach to handling customer inquiries.
  • Comfort working in a team-oriented environment.
  • A proactive and motivated attitude, with a commitment to maintaining high performance standards.
  • Eligibility to work in Portugal.

Dutch-Speaking Customer Service Job in Lisbon – Contract and Benefits

The Offer

  • A full-time position with an indefinite-term contract.
  • An on-site role in a central Lisbon location.
  • Fully paid training to prepare you for the role.
  • Performance-based incentives and bonus opportunities.
  • A referral bonus programme for recommending new colleagues.
  • Access to career development programmes, language courses, and learning platforms.
  • A dynamic, multicultural working environment with opportunities for growth.