Workster is partnering with a global leader in customer experience and technology solutions to recruit a German-speaking Customer Service Representative for an insurance-related project in Lisbon, Portugal. In this role, you’ll support clients in managing their insurance policies, handling inquiries, claims, and policy changes while ensuring a smooth and professional customer experience.

This is a fantastic opportunity to be part of a multicultural team and work in a fast-paced, supportive environment with clear opportunities for career advancement.

Key Responsibilities

  • Handle incoming calls and chats from customers with inquiries about their insurance policies
  • Process service requests in the client’s policy administration system
  • Compose and send responses to emails and letters, including contract documents and policy information
  • Conduct indexation and electronic archiving using internal document management tools
  • Manage requests for policy changes, including updating payment methods
  • Support customers with claims submissions and policy cancellations
  • Maintain a high level of service quality and meet client-specific performance targets

Requirements

  • Native-level fluency in German (C2) and proficient in English (B2)
  • Previous experience in customer service is considered an advantage
  • Strong written and verbal communication skills
  • Professional, diplomatic, and solution-oriented approach to handling customer queries
  • Comfortable working in a team-oriented environment
  • Proactive and motivated to maintain a high standard of performance
  • Eligible to work in Portugal

The Offer

  • Full-time position with indefinite contract
  • On-site role in a central Lisbon location
  • Full paid training to prepare you for the role
  • Performance-based incentives and bonus opportunities
  • Referral bonus program for recommending new colleagues
  • Access to career development programs, language courses, and learning platforms
  • A dynamic, multicultural work environment with growth potential