Workster is partnering with a global customer experience leader in Portugal to recruit an Italian-speaking Sales Support Advisor for a multinational project supporting leading companies across IT, telecommunications, e-commerce, automotive, and financial services.

This is a great opportunity for customer-focused and sales-driven professionals who want to grow their careers in an international setting, with the flexibility of working remotely or from a modern office in Lisbon.

As a Sales Support Advisor, you will be responsible for handling inbound customer requests and providing top-level service in post-sales, order support, and product promotion. Your goal will be to resolve issues efficiently while identifying opportunities to recommend products and increase customer satisfaction.

Your Role

  • Responding to customer inquiries via phone, email, and chat
  • Logging interactions and managing cases in CRM systems
  • Handling order-related questions, delivery updates, and warranty or refund issues
  • Promoting products and services that best fit the customer’s needs
  • Reaching quarterly sales and customer satisfaction goals
  • Coordinating with internal teams to resolve escalated cases
  • Ensuring a smooth and professional customer journey from start to finish

Your Qualifications

  • C2-level fluency in Italian and B2-level English
  • Experience in customer service or sales support is a plus
  • Comfortable working with CRM and case management tools
  • Strong communication, persuasion, and problem-solving skills
  • Results-oriented with a proactive attitude
  • Able to work flexible hours, including weekends and holidays if required
  • Capable of working independently and remotely, when applicable

The Offer

  • Remote or on-site work model in Portugal
  • 1000€ Signing Bonus
  • Dynamic and multicultural work environment
  • Supportive training and coaching to help you succeed
  • Real opportunities for career growth and internal mobility
  • Work on global projects for top-tier clients in multiple sectors
  • Access to modern office facilities if working on-site